Monthly Update Process Resolution Methods

Use this information to understand the methods to resolve different errors that can occur during the monthly update process.

The following resolution methods are available depending on the exception type:

Apply Previous Value

The previous month's value is used for the month being updated. To determine if previous values are valid, use the Edit Grid option on the Exceptions Detail page.

Apply to Unknown

Use this option for records that are missing customer IDs. Instead of rejecting these error records and being out of balance with the Customer file, records using this method are assigned to a system-generated Unknown customer during the monthly update process.

Changes to Mapping

This method is available when the data in a field is not defined in the mapping. An additional drop-down list becomes available allowing you to map the unidentified data appropriately. For example, if this method is used, and an unknown string such as 999999 is found in a record's Application ID field, then you can select the appropriate ID from the drop-down list.

Temporary Correction

When using this resolution method, a Correction Value field appears that allows you to add or select a value from a list of options. The value is only used for the month or day being processed. For example, if a blank interest rate is encountered, then enter the interest rate in the Correction Value field.

Accept with Default

When this method is selected, the application places a zero in any field where zero is an acceptable value. When zero cannot be used, the field is left blank.

Reject

Rejected records are ignored and are not included in the monthly/daily update. This resolution method is always an option in the Resolution drop-down list.