Performing a Hard Refresh for Browser Updates

When your internet browser updates, you can perform a hard refresh to ensure that Financial Performance Suite (FPS) functions correctly and to avoid any potential issues caused by outdated or corrupted data.

The following browsers are supported:

  • Google Chrome™ - Latest version
  • Microsoft Edge™ - Two most recent major versions
A hard refresh clears the browser cache and loads the most recent version of the page.
  1. Open a supported browser.
  2. Select a situation and follow the corresponding steps.
    Situation Steps
    Using Google Chrome™
    1. Select "" Customize and Control Google Chrome in the top-right corner.
    2. Select Settings.
    3. Select Privacy and Security.
    4. Select Delete Browsing Data.

      The Delete Browsing Data dialog box opens.

    5. Select Cached Images and Files.
    6. Select Delete Data.
    Using Microsoft Edge™
    1. Select "" Settings and More in the top-right corner.
    2. Select Settings.
    3. Select Privacy, Search, and Services.
    4. Select Choose What to Clear in the Delete Browsing Data section.

      The Delete Browsing Data dialog box opens.

    5. Select Cached Images and Files.
    6. Select Clear Now.
  3. Open and log in to FPS.
  4. Press Ctrl+F5 on Windows® or Cmd+Shift+R on Mac®.
    The page reloads.
Parent topic: Financial Performance Suite