Resetting Your Password

On the Sign In page, you can change your password by selecting the Can't Access Your Account link or, following an invalid sign-in attempt, by selecting the Forgot Your Password link.

1. On the Sign In page, select Can't Access Your Account or, following an invalid sign-in attempt, select Forgot Your Password.
   
   

   

   
   
   The Who Are You page opens. The application automatically fills in your User ID in most cases.
2. If the application did not fill in your User ID, enter your user ID.
3. Select a situation and follow the corresponding steps.

   Situation	Steps
   Use characters	Enter the characters shown in the picture.
   Refresh	Select to request a different picture.
   Use audio	Select to use the audio mode. Play the audio. As you listen, type the series of spoken words into the second text box, separating each word from the others by a space. Repeat the audio as many times as needed.

   
   

   

   
   
4. Select Next.
   Note: If your User ID is incorrect, you cannot proceed. Contact your administrator for assistance.
   The next page displays a masked alternate or authentication email address that indicates where the system will send the verification code.
5. Select Email.
6. Without closing the browser, check your authentication email address for a message containing a six-digit verification code, and then copy the code to the clipboard.
7. Return to your browser, and then paste or enter the verification code in the text box.
8. Select Next.
9. Enter the new password that you want to use for this account in Enter New Password and Confirm New Password.
   A strong password is required.
   

   

   
   
10. Select Finish.
    A confirmation message appears when your password is successfully reset. The system also sends a password reset notification to your authentication email address.
11. Select the link to return to the Sign In page.